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User Privacy & Account Control

Account & Data Deletion

We respect your right to privacy and complete control over your personal data. You can request the permanent deletion of your Luvdial account directly through our in-app support.

Contact Support in the App

To ensure account security and prevent unauthorized deletion requests, account deletions are handled safely through the in-app support center in your Luvdial mobile application.

How to Request Account Deletion in the App
  • 1

    Open the Luvdial App

    Launch the Luvdial application on your mobile device and make sure you are logged into the account you wish to delete.

  • 2

    Go to Your Profile

    Tap your Profile icon located in the bottom navigation bar to access your personal dashboard.

  • 3

    Select "Help & Support"

    Navigate to Help & Support / Contact Support from the menu options.

  • 4

    Submit Account Deletion Request

    Open a support ticket or message with the subject or category Account Deletion and state that you want your account and personal data permanently deleted.

  • 5

    Confirmation & Deletion

    Our support team will verify your identity via the app and process the permanent deletion of your account and all associated data within 7 business days.

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What Happens After You Submit

01

Ticket Received

Your deletion request ticket is logged directly into our support dashboard with your authenticated user profile.

02

Identity Verification

Because the request originates directly from your logged-in app session, verification is fast and secure with no fraud risk.

03

Permanent Purge

All personal profile info, photos, voice intros, and chats are permanently deleted from database and storage within 7 business days.

Data Deletion & Retention Policy

Data Permanently Deleted

  • Profile Information: Full name, bio, date of birth, gender, interests, and profile pictures.
  • Media Assets: Audio intro clips, video verification media, and uploaded photo albums.
  • Communication Records: Chat messages, voice/video call session logs, and friend matches.
  • Device & Authentication: Active session tokens, Firebase RTDB events, and FCM push tokens.
  • In-App Balances: Coin balances and rewards (forfeited upon confirmed deletion as per Terms of Service).

Data Retained & Reasons

  • Financial & Transaction Records: Order IDs, payment transaction IDs, and invoices retained to comply with mandatory statutory and tax accounting laws.
  • Security & Abuse Prevention: Anonymized security logs or blacklisted identifiers for severe safety violations to prevent ban evasion and abuse.
  • Legal Compliance: Information strictly necessary to resolve ongoing legal disputes or respond to lawful law enforcement requests.

Irreversible Action

Account deletion is permanent. Once completed, your profile, friend connections, conversation history, and unused wallet coins cannot be restored. If you wish to use Luvdial again later, a new profile must be created.

Frequently Asked Questions

How do I contact support in the app? ▼
Open the Luvdial app, tap your Profile icon in the bottom navigation, select "Help & Support" or "Contact Support", and open a new ticket with "Account Deletion" as the reason.
How long does it take for my account to be deleted? ▼
In-app support requests are typically acknowledged within 24 to 48 hours. Once verified, all associated personal data and media are permanently purged within 7 business days.
Can I cancel my deletion request? ▼
Yes. If you change your mind, message our support team within your active support ticket before the final purge is executed, and we will cancel the deletion.
What happens to my remaining coins or wallet balance? ▼
As detailed in our Terms of Service, any unspent in-app coins, rewards, or active memberships are forfeited upon account deletion and cannot be transferred or refunded.